Terms & Conditions — Evovo

Last updated: 17 April 2026 Effective date: 17 April 2026

IMPORTANT — PLEASE READ CAREFULLY. These Terms & Conditions ("Terms") form a binding legal agreement between you (the parent or legal guardian using the Service) and Evovo Limited ("Evovo", "we", "us", "our"). They contain (a) a DISCLAIMER of Evovo's responsibility for parenting decisions, educational, psychological, medical, safety and similar outcomes, (b) a LIMITATION OF LIABILITY and disclaimer of warranties, (c) a BINDING INDIVIDUAL ARBITRATION and CLASS-ACTION WAIVER for users in eligible jurisdictions (§15), and (d) INDEMNIFICATION obligations (§12). If you do not agree to these Terms, do not create an account or use the Service.

1. Who These Terms Apply To

The Service is offered only to parents and legal guardians aged 18 or older (or the age of majority in their jurisdiction, whichever is higher). By using the Service you represent and warrant that:

you are at least 18 years old;
you are the parent or legal guardian of any child whose name, date of birth, or other information you add to the Service;
you have full legal authority and consent to provide such information and to allow the child to use the Service under your supervision;
all information you give us is accurate and current.

Children may not create or operate an Evovo account. The Service is designed to be used with a child present, under the supervision of a parent who remains fully responsible for the child's safety, well-being, and interaction with the content.

2. The Service

Evovo provides a parenting-support mobile application, website, and related services that help parents guide conversations with their children on topics such as emotional well-being, online safety, resilience, and other social-emotional or everyday-life themes (the "Service"). Features may include curated topics and scenarios, AI-assisted follow-up questions, progress tracking, journaling, and related content.

Evovo is a conversation aid for parents — not a substitute for professional advice. The Service is not a medical device, not a mental-health treatment, not a diagnostic tool, not a therapy service, and not legal, educational, or financial advice. See §7.

3. Accounts, Authentication, and Security

You create an account by signing in with Apple ID or Google (SSO). You are responsible for maintaining the confidentiality of your sign-in credentials and for all activity under your account.
You must promptly notify us at hello@evovo.ai of any unauthorised access to or use of your account.
We may refuse registration, suspend, or terminate accounts that appear to be created by children, with falsified information, or in breach of these Terms.

4. Child Profiles and Parental Responsibility

When you add a child profile, you confirm that you are the parent or legal guardian of that child and that all use of the Service in connection with that profile is supervised by you. You remain the primary decision-maker for your child. You are solely responsible for:

deciding whether any Evovo topic, scenario, or AI-generated suggestion is appropriate for your particular child, family, culture, or situation;
how any material in the Service is discussed, framed, or applied with your child;
monitoring your child's emotional response and well-being during and after use;
seeking qualified professional help (paediatrician, psychologist, social worker, teacher, lawyer, etc.) when warranted;
complying with all applicable laws relating to the supervision and care of your child.

If your child displays signs of distress, harm, self-harm, abuse, or crisis, stop using the Service and contact a qualified professional or local emergency services immediately. Evovo is not an emergency or crisis service.

5. Subscriptions, Free Trials, and Payments

Some features require a paid subscription. Subscriptions are sold by Apple App Store, Google Play, or through RevenueCat and are governed by the billing terms of the applicable store in addition to these Terms.
Prices, billing cycles, and features may change; we will give reasonable notice of material changes to price or terms.
Automatic renewal. Subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. You must cancel at least 24 hours before the end of the current period through the platform where you purchased (Apple ID, Google Play, or RevenueCat) — we cannot cancel on your behalf for store-billed subscriptions.
Free trials, if offered, convert to paid subscriptions unless cancelled before the trial ends.
Refunds. Except where required by law (e.g. EU/UK statutory withdrawal rights for digital content where applicable, or a store's own refund policy), all payments are non-refundable once made and service has begun. Store refund requests must be directed to Apple or Google, as they control the transaction.
Failure to pay may result in suspension of paid features.

6. Acceptable Use

You agree not to, and not to allow anyone else to:

use the Service in any way that is unlawful, harmful, harassing, defamatory, deceptive, or infringes the rights of others;
impersonate any person, misrepresent your identity, or provide false information about your child;
use the Service to upload, input, transmit, or generate content that is sexual, sexually suggestive about minors, violent, hateful, discriminatory, self-harm-promoting, illegal, or otherwise inappropriate;
attempt to gain unauthorised access to any part of the Service, another user's account, or our infrastructure;
interfere with, disrupt, overload, probe, reverse-engineer, decompile, or disassemble the Service or underlying systems, except to the extent such restriction is expressly prohibited by law;
scrape, crawl, index, or harvest data from the Service without our prior written consent;
use the Service, its content, or its AI outputs to train, fine-tune, or improve any machine-learning model, or to build a competing product or service;
use the Service in any way that violates export-control, sanctions, child-protection, or data-protection laws;
remove, obscure, or alter any notices, branding, or attribution in the Service.

We may investigate suspected violations and may suspend or terminate accounts, remove content, and cooperate with law enforcement where appropriate.

7. AI Features — Important Disclaimers

Some features use third-party large-language-model ("LLM") and related AI technologies to generate questions, scenarios, or suggestions.

AI outputs are probabilistic and may be inaccurate, incomplete, outdated, biased, or inappropriate for your specific child or situation.
AI outputs are illustrative suggestions only; they are not professional advice of any kind (medical, mental-health, psychological, educational, legal, safety, or financial).
Evovo does not guarantee that any outcome (educational, behavioural, emotional, developmental, or otherwise) will result from using the Service.
You are responsible for reviewing AI-generated content before sharing it with your child and for deciding whether to use, adapt, or disregard it.
Do not rely on the Service for crisis, emergency, safeguarding, or safety-critical situations.

Reports of harmful, inappropriate, or inaccurate AI output can be sent to hello@evovo.ai so that we can improve our safeguards; we do not guarantee any particular response time.

8. Intellectual Property

8.1 Evovo Materials

All content in the Service other than User Content — including software, design, UI, text, graphics, illustrations, animations, mascots (including Ovo, Govo, Tovo, and Movo), logos, trademarks, curricula, topic content, scenarios, questions, sounds, and AI model prompts — is owned by Evovo or its licensors and is protected by copyright, trademark, and other intellectual-property laws.

Subject to your compliance with these Terms, Evovo grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Service solely for the personal, non-commercial use of you and the children on your account. No other rights are granted, by implication or otherwise. All rights not expressly granted are reserved.

You may not copy, modify, publish, publicly display, sell, rent, sub-license, or create derivative works from the Service or its content, except as expressly permitted in these Terms.

8.2 User Content

"User Content" means content you (or your child, with your supervision) submit to the Service — for example journal entries, text or voice inputs, notes, or feedback.

You retain all rights you already have in your User Content.
You grant Evovo a worldwide, royalty-free, sub-licensable, non-exclusive licence to host, store, copy, transmit, display, and process your User Content solely to operate, secure, and improve the Service for you, to enforce these Terms, to comply with law, and — in an aggregated or de-identified form that does not identify you or your child — to analyse and improve the Service.
You represent and warrant that you have all rights necessary to grant this licence and that your User Content does not infringe any third-party right or violate any law.
We may remove User Content that we reasonably believe violates these Terms or applicable law.

8.3 Feedback

If you send us feedback, suggestions, or ideas, you grant Evovo a perpetual, irrevocable, royalty-free, worldwide licence to use them without restriction or compensation.

8.4 Trademarks

"Evovo", "Ovo", "Govo", "Tovo", "Movo", related logos and mascot artwork are trademarks of Evovo Limited. You may not use them without our prior written permission.

9. Copyright / DMCA Notices

If you believe content on the Service infringes your copyright, please send a notice containing the information required by 17 U.S.C. §512(c)(3) (including identification of the work, identification of the allegedly infringing material, your contact information, a good-faith statement, a statement under penalty of perjury, and your signature) to hello@evovo.ai.

10. Third-Party Services and Stores

The Service may interoperate with third-party services (e.g. Apple, Google, Supabase, RevenueCat, OneSignal, Sentry, PostHog, LLM providers). Those services are governed by their own terms and privacy policies. Evovo is not responsible for third-party services.

Where you obtain or pay for the Service through a third-party app store, the store's terms (including its refund and subscription terms) also apply, and — to the extent required by the store — Apple and/or Google are third-party beneficiaries of these Terms and may enforce them against you.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, whether express, implied, statutory, or otherwise. To the fullest extent permitted by law, Evovo and its affiliates, officers, directors, employees, agents, licensors, and suppliers disclaim all warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, and any warranties arising from a course of dealing or usage of trade.

Without limiting the foregoing, Evovo does not warrant that:

the Service will be uninterrupted, secure, error-free, or free of viruses or harmful components;
any content, suggestion, or AI output will be accurate, complete, current, safe, or suitable for your or your child's particular needs;
any particular educational, developmental, emotional, behavioural, or other outcome will result from using the Service;
defects in the Service will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions the above exclusions apply to the maximum extent permitted by law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, in no event shall Evovo, its affiliates, or any of their officers, directors, employees, agents, licensors, or suppliers be liable for:

any indirect, incidental, special, consequential, exemplary, or punitive damages;
any loss of profits, revenues, goodwill, data, use, business opportunity, or anticipated savings;
any harm arising from parenting decisions, educational outcomes, psychological or emotional outcomes, medical outcomes, safety events, or third-party conduct;
any damages resulting from AI-generated content, inaccuracy, unavailability, or security incidents not caused by Evovo's gross negligence or wilful misconduct;

in each case whether arising in contract, tort (including negligence), statute, or otherwise, and whether or not Evovo has been advised of the possibility of such damages.

Aggregate cap. Evovo's total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the amounts you actually paid to Evovo in the 12 months immediately preceding the event giving rise to the claim, or (b) US$100.

Nothing in these Terms limits any liability that cannot be limited by applicable law (for example, liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or non-waivable consumer rights).

13. Indemnification

You agree to indemnify, defend, and hold harmless Evovo, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, judgments, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or related to:

your User Content;
your or your child's use of or interaction with the Service;
your violation of these Terms, applicable law, or the rights of any third party (including any child on your account);
your decisions and actions (or those of your child) taken in response to anything encountered in or generated by the Service; or
any misrepresentation you make under these Terms (including that you are the parent or legal guardian of a child profile).

We reserve the right, at your expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you; you agree to cooperate with our defence of such claims.

14. Term, Suspension, and Termination

These Terms apply while you have an account or use the Service. You may stop using the Service at any time and may delete your account in-app or by contacting hello@evovo.ai.

We may suspend or terminate your account and access to the Service (in whole or in part), with or without notice, if we reasonably believe you have violated these Terms, applicable law, or to protect the Service, our users, or third parties, or if your account has been inactive for an extended period.

Sections that by their nature should survive termination will survive, including §§ 4, 6–9, 11–16, and 18.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms and any dispute arising out of or in connection with them or the Service are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

15.2 Mandatory Informal Dispute Resolution

Before starting any formal proceeding, you agree to contact us at hello@evovo.ai with a written description of the dispute and your desired resolution, and to negotiate in good faith for at least 30 days.

15.3 Binding Arbitration (Users in the United States and other eligible jurisdictions)

If you are a resident of the United States or any other jurisdiction where such clauses are enforceable:

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by final and binding individual arbitration, administered by the Hong Kong International Arbitration Centre ("HKIAC") under its rules then in force, or — at your option if you reside in the US — by JAMS under its Streamlined Arbitration Rules in a location reasonably convenient to you.
The seat of arbitration shall be Hong Kong. The language shall be English. There shall be one arbitrator.
Class-action and jury-trial waiver. YOU AND EVOVO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. Both you and Evovo waive the right to a trial by jury.
Opt-out. You may opt out of this arbitration provision by sending written notice to hello@evovo.ai within 30 days of first accepting these Terms, stating your full name, account email, and that you opt out of arbitration.
Claims for injunctive relief to protect intellectual property, small-claims-court claims, and any rights that cannot be waived by law are excluded from this arbitration provision.

15.4 Courts (other users)

Where arbitration does not apply or is not enforceable, the courts of Hong Kong shall have exclusive jurisdiction, without prejudice to any mandatory consumer-protection rights you may have in your country of residence to bring proceedings in your local courts.

15.5 Time Limit

Any claim must be brought within one (1) year after the cause of action arises, except where a longer period is required by applicable non-waivable law. Otherwise the claim is permanently barred.

16. Changes to the Service and to These Terms

We may modify, suspend, or discontinue the Service, or any feature, at any time, with or without notice. We may change these Terms from time to time; the "Last updated" date at the top will reflect the latest revision. For material changes we will give reasonable notice (in-app, by email, or on the website) before they take effect. Continued use of the Service after a change constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.

17. Apple and Google Specific Terms

If you downloaded the Service from the Apple App Store, you acknowledge:

these Terms are between you and Evovo only, not with Apple; Apple is not responsible for the Service or its content;
Apple has no obligation to provide maintenance or support for the Service;
in the event of a failure to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); Apple has no other warranty obligation;
Apple is not responsible for addressing any claims by you or any third party relating to the Service;
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Equivalent provisions apply to Google Play where the Service is obtained through that store.

18. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any additional terms presented in-app, constitute the entire agreement between you and Evovo regarding the Service, and supersede any prior agreements.
Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, corporate reorganisation, or sale of assets.
Severability. If any provision is held unenforceable, the remaining provisions shall remain in full force, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.
No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
Notices. We may give notice by email, in-app notification, or website posting. You may send notices to hello@evovo.ai.
Force majeure. We are not liable for failures or delays caused by events beyond our reasonable control.
No agency. Nothing in these Terms creates any agency, partnership, joint-venture, or employment relationship between you and Evovo.
Language. These Terms are drafted in English. Any translation is for convenience only; in case of conflict, the English version controls.

19. Contact

Questions or notices relating to these Terms may be sent to hello@evovo.ai.